Refund policy
Return & Refund Policy – AVIRAN COURTE EUROPE
Return Eligibility & Timeframe
We have a 3-hour return claim policy, which means you must request a return within 3 hours of receiving your order.
To be eligible for a return:
- The item must be in the same condition as received.
- The item must be unworn, unused, and have the original tags attached.
- The item must be returned in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
Any return request made after 3 hours of delivery will not be accepted.
Returns are not accepted due to size issues. Please check the size chart carefully before placing your order.
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How to Request a Return
To initiate a return, please contact us at avirancoutureitaly@gmail.com within 3 hours of receiving your item.
Returns sent without prior approval will not be accepted.
If your return request is approved:
- You will receive return instructions.
- Return shipping charges must be paid by the customer.
- Original delivery charges are non-refundable.
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Damaged, Defective, or Wrong Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 3 hours of delivery at avirancoutureitaly@gmail.com with clear photos and/or videos so we can review the issue and provide an appropriate resolution.
Claims submitted after the 3-hour period may not be accepted.
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Non-Returnable Items
The following items cannot be returned:
- Sale or discounted items
- Gift cards
- Customized or made-to-order products
- Personal care or beauty products
- Hazardous or flammable materials
- Items that have been worn, used, washed, altered, or damaged after delivery
- Items without original tags or packaging
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Exchanges
We do not offer direct exchanges.
If you wish to replace an item, please return the original item, subject to approval, and place a new order separately.
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Refunds
Once your approved return is received and inspected, we will notify you about the approval status.
If approved:
- Refunds will be processed to the original payment method.
- Refund processing may take up to 5 business days.
- Bank or payment provider processing times may vary.
- Original delivery/shipping charges are non-refundable.
- Any applicable return shipping charges are the customer's responsibility.
If more than 8 business days have passed since your refund approval and you have not received your refund, please contact us at avirancoutureitaly@gmail.com.
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Contact Us
For all return, refund, damaged-item, defective-item, or order-related queries, please contact:
AVIRAN COURTE EUROPE
Email: avirancoutureitaly@gmail.com
Please include your order number, relevant photos/videos, and a brief description of the issue when contacting us.